Shared Service Centers
East Tennessee’s Shared Services Advantage
Shared service centers have discovered the benefits of combining East Tennessee hospitality and the region’s high-bandwidth telecommunications infrastructure. With more than 10,000 employees, this sector is a major economic cluster in the region particularly in finance, insurance, sales, technical services and healthcare. These companies are thriving with:
81,000 college and university students
Workforce available for non-traditional hours
State of the art training at The University of Tennessee main campus, 4 community colleges, 9 four-year colleges
Universities with multiple campuses
Advanced communications infrastructure that supports the Oak Ridge National Laboratory available to companies
Availability of redundant fiber and electric power
Competitive labor costs
Direct flights to major cities
Attractive cost of living
Outstanding quality of life
Shared Service Centers
|
Company |
Location |
Employees |
Service |
|---|---|---|---|
| TeamHealth Billing Centers | Knox | 1000 – 5000 | Billing Center |
| Jewelry Television by ACN | Knox | 1000 – 5000 | Cable shopping network orders |
| 21st Mortgage Corp. | Knox | 1000 – 5000 | Manufactured home loans financing |
| EdFinancial Services | Knox | 1000 – 5000 | Student loan processing |
| Vanderbilt Mortgage & Finance Corp. | Blount | 500 – 999 | Manufactured home loans financing |
| ADT Security Services | Knox | 500 – 999 | Residential home security monitoring center |
| Accenture Hospitality Services | Blount | 500 – 999 | Financial Services |
| Comcast | Knox | 500 – 999 | Cable, internet and phone customer support |
| U.S. Cellular Corp. | Knox | 500 – 999 | Cell phone customer services |
| CVS Caremark Inc. | Knox | 500 – 999 | Prescription card services |
| G.C. Services | Knox | 500 – 999 | Financial services |
| Elavon | Knox | 250 – 499 | Credit card processing |
| SAIC | Anderson | 250 – 499 | Logistics, customer service and back office operation |
| Foundever | Knox | 100 – 249 | Technical support |
| Accessnurse – TeamHealth Company | Knox | 250 – 499 | Healthcare-Nurse Traige |
| TeamHealth Alcoa Billing Center | Blount | 250 – 499 | Billing center |
| Answer Financial Inc. | Knox | 250 – 499 | Property & casualty insurance brokerage |
| First Horizon | Knox | 250 – 499 | Banking and collection |
| K12 | Blount | 250 – 499 | Support contact center for virtual homeschooling academy |
| LSI (Lending Solutions, Inc.) | Knox | 250 – 499 | Loan servicing and training center |
| Avant | Blount | 100 – 249 | Online personal loans processing |
| CGI | Knox | 100 – 249 | Back office, IT support |
| Talbots | Knox | 100 – 249 | Women & children’s clothing catalog sales orders |
| Whirlpool Corp. | Knox | 100 – 249 | Appliance customer services and repairs |
| Cellular Sales Verizon Wireless | Knox | 100 – 249 | Verizon Wireless customer service |
| Radio Systems Corp. (PetSafe) | Knox | 100 – 249 | Pet containment products customer service |
| Wyndham Vacation Ownership | Sevier | 50 – 99 | Collections, Customer Service, Tour & Travel |
| Knoxville Utilities Board Call Center | Knox | 50 – 99 | Utilities customer services |
| DialAmerica | Knox | 50 – 99 | Telemarketing and customer service contractor |
| AT&T | Knox | 20- 49 | Telecommunications customer service |
| Coyote Logistics | Knox | 20 – 49 | Logistics management |
| DeRoyal Industries | Knox | 20 – 49 | Medical devices customer service |
| Covenant Health | Knox | 20 – 49 | Medical billing services |
| Total Quality Logistics | Knox | 20 – 49 | Logistics management |
| Source: Book of Lists; Local County websites, Database USA 2025 |