Shared Services and Customer Service Centers
With more than 10,000 employees, the shared services and data center sector is a major economic cluster in the region, particularly in finance, insurance, technical services and health care.
| Company | County | Employees | Customer Service Specialties |
| TeamHealth Billing Centers | Knox | 1000-5000 | Billing Center |
| Jewelry Television by ACN | Knox | 1000-5000 | Cable shopping network orders |
| Vanderbilt Mortgage & Finance Corp. | Blount | 500-999 | Manufactured home loans financing |
| Sitel | Knox | 500-999 | Technical support |
| ADT Security Services | Knox | 500-999 | Residential home security monitoring center |
| 21st Mortgage Corp. | Knox | 500-999 | Manufactured home loans financing |
| Accenture Hospitality Services | Blount | 500-999 | Financial services |
| Comcast | Knox | 500-999 | Cable, internet and phone customer support |
| U.S. Cellular Corp. | Knox | 500-999 | Cell phone customer services |
| CVS Caremark Inc. | Knox | 500-999 | Prescription card services |
| G.C. Services | Knox | 500-999 | Financial services |
| Elavon | Knox | 250-499 | Credit card processing |
| SAIC | Anderson | 250-499 | Logistics, customer service and back office operation |
| Accessnurse - TeamHealth Company | Knox | 250-499 | Healthcare-Nurse Traige |
| EdFinancial Services | Knox | 250-499 | Student loan processing |
| TeamHealth AlcoaBilling Center | Blount | 250-499 | Billing Center |
| Answer Financial Inc. | Knox | 250-499 | Property & casualty insurance brokerage |
| First Horizon | Knox | 250-499 | Banking and collection |
| K12 | Blount | 250-499 | Support contact center for virtual homeschooling academy |
| LSI (Lending Solutions, Inc.) | Knox | 250-499 | Loan servicing and training center |
| Avant | Blount | 100-249 | Online personal loans processing |
| CGI | Knox | 100-249 | Back office, IT support |
| IGT | Knox | 100-249 | Customer and IT support |
| Talbots | Knox | 100-249 | Women & children's clothing catalog sales orders |
| Whirlpool Corp. | Knox | 100-249 | Appliance customer services and repairs |
| Cellular Sales Verizon Wireless | Knox | 100-249 | Verizon Wireless customer service |
| Radio Systems Corp. (PetSafe) | Knox | 100-249 | Pet containment products customer service |
| Wyndham Vacation Ownership | Sevier | 50-99 | Collections, Customer Service, Tour & Travel |
| Knoxville Utilities Board Call Center | Knox | 50-99 | Utilities customer services |
| DialAmerica | Knox | 50-99 | Telemarketing and customer service contractor |
| AT&T | Knox | 20-49 | Telecommunications customer service |
| Coyote Logistics | Knox | 20-49 | Logistics management |
| DeRoyal Industries | Knox | 20-49 | Medical devices customer service |
| Covenant Health | Knox | 20-49 | Medical billing services |
| Total Quality Logistics | Knox | 20-49 | Logistics management |
| Source: Book of Lists; Local County websites, Database USA 2025 | |||