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Shared Services and Customer Service Centers


More information about customer service centers



Company County Number of Employees Customer Service Specialties
Vanderbilt Mortgage & Finance Corp. Blount 1,600 Manufactured home loans financing 
Sitel (formerly ClientLogic Corp.) Anderson 1000 Technical support
ADT Security (previously Broadview Security) Knox 696 Residential home security monitoring center
21st Mortgage Corp. Knox 650 Manufactured home loans financing 
Jewelry Television by ACN Knox 650 Cable shopping network orders
Accenture Hospitality Services Blount 575 Financial services
SAIC Anderson 550 Logistics, customer service and back office operation
CVS Caremark Inc. Knox 500 Prescription card services
Elavon (formerly Nova Information Systems) Knox 444 Credit card processing
Comcast of the South Knox 400 Cable and Internet services
EdFinancial Services Knox 377 Student loan processing
Answer Financial Inc. Knox 339 Property & casualty insurance brokerage
G.C. Services Knox 315 Financial services
Whirlpool Corp. Knox 305 Appliance customer services and repairs
K12 Blount 300 Support contact center for virtual homeschooling academy
U.S. Cellular Corp. Knox 281 Cell phone customer services
TeamHealth AlcoaBilling Center Blount 203 Billing Center
Cellular Sales Verizon Wireless Knox 183 Verizon Wireless customer service
Talbots Knox 150 Women & children's clothing catalog sales orders
First Tennessee Bank (First Horizon) Knox 130 Banking customer service
Radio Systems Corp. (PetSafe) Knox 120 Pet containment products customer service
Community Health Alliance Knox 70 Nonprofit Health Insurer
Knoxville Utilities Board Knox 62 Utilities customer services
Wyndham Vacation Ownership Sevier 60 Collections, Customer Service, Tour & Travel
AT&T Knox 35 Telecommunications customer service
DeRoyal Industries Knox 25 Medical devices customer service
Knoxville News-Sentinel (Circulation & Inside Sales) Knox 25 Newspaper subscriptions & advertising sales & services
Covenant Health Knox 20 Medical billing services

Source:  Book of Lists 2017; Community websites