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Shared Services and Customer Service Centers


More information about customer service centers



Company County Number of Employees Customer Service Specialties
Vanderbilt Mortgage & Finance Corp. Blount 1,600 Manufactured home loans financing 
Sitel (formerly ClientLogic Corp.) Anderson 1001 Technical support
ADT Security (previously Broadview Security) Knox 712 Residential home security monitoring center
CVS Caremark Inc. Knox 656 Prescription card services
21st Mortgage Corp. Knox 650 Manufactured home loans financing 
Jewelry Television by ACN Knox 650 Cable shopping network orders
Accenture Hospitality Services Blount 575 Financial services
TeamHealth AlcoaBilling Center Blount 430 Billing Center
EdFinancial Services Knox 414 Student loan processing
U.S. Cellular Corp. Knox 354 Cell phone customer services
Elavon (formerly Nova Information Systems) Knox 337 Credit card processing
G.C. Services Knox 315 Financial services
Comcast of the South Knox 310 Cable and Internet services
K12 Blount 300 Support contact center for virtual homeschooling academy
Answer Financial Inc. Knox 289 Property & casualty insurance brokerage
Whirlpool Corp. Knox 285 Appliance customer services and repairs
Cellular Sales Verizon Wireless Knox 183 Verizon Wireless customer service
First Tennessee Bank (First Horizon) Knox 150 Banking customer service
Talbots Knox 150 Women & children's clothing catalog sales orders
Radio Systems Corp. (PetSafe) Knox 120 Pet containment products customer service
Community Health Alliance Knox 70 Nonprofit Health Insurer
Knoxville Utilities Board Knox 62 Utilities customer services
Wyndham Vacation Ownership Sevier 60 Collections, Customer Service, Tour & Travel
AT&T Knox 35 Telecommunications customer service
Knoxville News-Sentinel (Circulation & Inside Sales) Knox 25 Newspaper subscriptions & advertising sales & services
DeRoyal Industries Knox 25 Medical devices customer service
Covenant Health Knox 20 Medical billing services

Source:  Book of Lists 2016; Community websites