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Shared Services and Customer Service Centers


More information about customer service centers


Company County Number of Employees Customer Service Specialties
Elavon (formerly Nova Information Systems) Knox 1,200 Credit card processing
Jewelry Television by ACN Knox 600 Cable shopping network orders
Sitel (formerly ClientLogic Corp.) Anderson 600 Technical support
CVS Caremark Inc. Knox 430 Prescription card services
TeamHealth AlcoaBilling Center Blount 411 Billing Center
U.S. Cellular Corp. Knox 409 Cell phone customer services
Comcast of the South Knox 400 Cable and Internet services
Whirlpool Corp. Knox 338 Appliance customer services and repairs
21st Mortgage Corp. Knox 320 Manufactured home loans financing 
ADT Security (previously Broadview Security) Knox 350 Residential home security monitoring center
Wyndham Vacation Ownership* Sevier 350 Collections, Customer Service, Tour & Travel
Travelers  Knox 347 Personal Lines Insurance Sales / service to agents & insureds
Cellular Sales Verizon Wireless Knox 313 Verizon Wireless customer service
G.C. Services Knox 300 Financial services
First Tennessee Bank (First Horizon) Knox 277 Banking customer service
Talbots Knox 200 Women & children's clothing catalog sales orders
Answer Financial Inc. Anderson 232 Property & casualty insurance brokerage
Vanderbilt Mortgage & Finance Corp.* Blount 172 Manufactured home loans financing 
Windham Professionals Blount 125 Collections
EdFinancial Services Knox 83 Student loan processing
AAA - East Tennessee* Knox 88 Travel & insurance services
Marriott Business Services Blount 86 Financial services
Knoxville Utilities Board Knox 68 Utilities customer services
Radio Systems Corp. (PetSafe)* Knox 46 Pet containment products customer service
AT&T* Knox 35 Telecommunications customer service
Knoxville News-Sentinel (Circulation & Inside Sales)* Knox 25 Newspaper subscriptions & advertising sales & services
DeRoyal Industries* Knox 22 Medical devices customer service
Covenant Health* Knox 5 Medical billing services

* March, 2010  
Source:  Book of Lists, 2012; Community Data Sheets, State of Tennessee; ETEDA